1 – BOOKINGS:
The reservation can be made via telephone or email and will be finally confirmed by the property. The terms and rental conditions are specified in point No. 2 Cancellation Terms..
2 – DEPOSIT:
At the moment of booking a deposit equivalent to the 30% of the cost of the stay must be paid. For stays of more than one week, the hotel reserves the right to request a higher deposit.
The deposit must reach the hotel no later than 5 days after the date on which the booking is made, unless otherwise agreed with the manager at the time of booking.
Failure by guests to send the deposit as indicated will authorize the hotel to cancel the unconfirmed booking request.
The booking can be sent by bank transfer, by postal order or by authorization to draw the sum on a credit card account.
3 – CANCELLATION TERMS:
Choosing this rate, at the day of booking, will be asked for a credit card on which one will be done a pre authorization for an amount equal to the 30% of the cost of the stay. The pre authorization is a temporary blocking of the amount, nothing will be charged from Your credit card. At arrival at Residence You can choose to pay by cash or with an another credit card. The reservation can be guaranteed by bank transfer too.
• If cancelled or modified up to 14 days before date of arrival, no fee will be charged.
• If cancelled or modified beyond this period, the paid deposit will not be refunded.
• in case of no-show, the total price of the reservation will be charged.
Not Refundable Rate
This rate requires the payment by credit card or bank transfer of the total cost of the reservation on the day of booking.
• Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
• The total price of the reservation may be charged anytime after booking.
4 – ARRIVALS:
In summer, check-in times are from 3.30 pm to midnight. Please notify promptly in case of late arrival. Otherwise the apartment may be relet, with the consequences for the guest as indicated in point 3. On arrival, identity documents for all persons occupying the apartment must be shown for registration. If guests are unable to arrive on the booked date but for personal reasons are forced to arrive late, and also in the case of early departures, no reductions or refunds will be made.
5 – PAYMENT OF OUTSTANDING BALANCE:
The outstanding balance for the stay must be paid at the moment of check-in, in cash or by cheque, debit card or credit card.
6 – CAUTIONARY DEPOSIT:
A cautionary deposit must be paid for each apartment on arrival, equivalent to €200 for groups of young people and €100 for families. Guests undertake to take the greatest possible care of the apartment and domestic items. Complaints for the conditions of the apartment will be accepted only immediately after entering the apartment. We therefore invite guests to check that all items are in a satisfactory condition and are operating perfectly. Otherwise any breakages or other damage to objects must be reimbursed at current prices. The cautionary deposit will be returned on departure after the conditions of the apartment have been checked, subject to the absence of damage or missing items.
7 – LOSS OF KEYS:
Any losses of keys or access cards must be promptly notified to management. Any such losses must be reimbursed by guests for the sum of €20.
8 – DEPARTURE:
Apartments must be vacated no later than 10 am on the day of departure. At the request of guests, the hotel may authorize departure at night or at times other than those indicated above, if previously agreed. Reception services can also authorize departure after 10 am, at the request of guests and with the payment of a surcharge. Apartments must be left in an orderly condition, without refuse or personal effects.
9 – RULES FOR GUESTS:
It is prohibited to accommodate more persons in apartments than as agreed at the moment of booking. With regard to this, children are considered as adults. All guests are required to respect the rules of the apartment hotel, and in particular to scrupulously observe the rules on quiet in the afternoon and at night.
10 – PETS:
Pets can be accommodated in the apartment hotel, with the payment of a surcharge of €.9,00 per day and following authorization by Management. In case of disturbance or injury to persons or damage to property, Management reserves the right to request early departure from the apartment hotel, without any refunds for the residual period of the booked stay.
11 – APARTMENT FURNISHINGS AND EQUIPMENT:
All apartments are made available fully furnished and complete with a kitchenette with refrigerator, microwave oven and kitchen equipment (pans, tableware, glassware and crockery).
12 – LIABILITY OF RESIDENCE FILMARE:
Guests exonerate the apartment hotel from all and any liability for injuries or damage caused by third parties or by accidental interruptions of services. Guests are directly responsible with respect to the apartment hotel and third parties for all injuries or damage caused by their conduct in using the rented property. Tenants also declare that they exonerate Management and the apartment hotel from all and any liability regarding any injuries or accidents that may occur during their stay in the rented property. For any legal disputes, the sole competent court shall be that of RIMINI.
13 – OTHER RULES:
Apartments are assigned according to availability, and any preferences will be satisfied as far as possible, according to availability. Services like parking spaces must be booked in advance, subject to availability. Requests for a specific apartment (number, storey, view, etc) will be taken into consideration at the moment of booking, according to availability. Guests are informed that authorized personnel of the hotel may enter apartments for any necessary repairs or maintenance, even in their absence.
14 – EXTERNAL GUESTS:
Relatives, friends and other visitors may enter the apartment hotel only after being authorized by Management, and after the deposit of an identity document. Management reserves the right to check the identity of the persons present inside the apartment hotel at any time.